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Visma Software Privacy Policy

Visma Software's Privacy Policy helps you understand what personal data we collect, why we collect it, and how we handle, protect, store, transfer, and delete your personal data.

Personal data is any information that directly or indirectly can be linked to a living individual, such as email address, street address, or phone number.

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What Personal Data Does Visma Software Process?

The personal data that Visma Software may process about you includes:

  • Basic personal information such as name, address, phone number, email, and demographics.
  • User and web traffic information such as login ID, username, and IP address.
  • Financial information such as invoice-related details.
  • Content that you have uploaded or shared, like photos, comments, articles, and videos.
  • Statistics showing how users utilize our software and consume the content we offer.
  • Information via job applications.

For the purposes mentioned in the section "Why We Process Personal Data," Visma Software does not process sensitive personal data about you.

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How We Collect Your Personal Data

Generally, Visma Software AB collects personal data directly from you or other individuals associated with our customer. If the customer you work for purchases Visma Software products or services through a Visma Software partner company, we may collect information about you from the partner company.

We also use cookies and other tracking technologies when you use Visma Software's websites and when you interact with us via email, to optimize your experience with Visma Software, our products, and our websites.

For more information, please read our cookie policy.

In certain cases, we may also collect information about you from other sources. These sources can include data aggregation from third parties, Visma Software's marketing partners, public sources, or third-party.

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Why We Process Personal Data

Visma Software's Privacy Policy applies when Visma Software AB processes your personal data for various purposes when you interact with us, such as:

Purchase and Delivery

  • Managing customer orders, agreements, and payments.
  • Offering services directly to you, such as e-learning, webinars, and reports.
  • Providing offers of products and services to customers.
  • Creating and managing accounts for users of our services.

Support and Improvement

  • Improving and developing the quality, functionality, and user experience of our products, services, and Visma Software's websites.
  • Offering customer support for our products and services.
  • Operating user forums to educate and enable interaction between users and Visma Software.

Security

  • Detecting, remedying, and preventing security threats and misuse, as well as performing maintenance and troubleshooting.

Marketing

  • Managing and sending marketing materials.
  • Creating interest profiles to market relevant products and services (profiling).

Recruitment

  • Managing recruitment processes and job applications.
  • Evaluating submitted documents, conducting interviews, and contacting references.

Information on how personal data is processed in one of our many services is described in the respective data processing agreement for that service. In these cases, Visma Software acts as a data processor and processes the data on behalf of and according to instructions from the customer. For more information on this, please contact customer support for the specific service.‍

 

How Your Personal Data is Shared

Within Visma

Since Visma consists of many subsidiaries, it is essential for us to provide you with the best overall experience. To maintain an overview and insight, Visma Software may share your personal data with other companies within the Visma Group.

Outside Visma

Visma Software may also share your personal data with external third parties in the following contexts:

Visma User Forums (Communities)

If you post a comment or similar content on Visma Software’s user forums or other forums on any of Visma’s websites, this information can be read and used by others with access to these forums. Visma Software is not responsible for any information you submit in such forums or on Visma websites.

Business Partners

Visma Software may share your personal data with partners where it appears legitimate from a business perspective and in accordance with applicable data protection laws.

Authorities

Law enforcement and other authorities may request access to personal data from Visma Software. In such cases, Visma Software only provides information if required to do so by a court order.

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When does Visma Software use subcontractors?

Visma Software uses subcontractors to process personal data. These are usually cloud service providers or other IT suppliers.

When Visma Software uses subcontractors, it enters into data processing agreements (DPA) with them to protect your privacy. If subcontractors are located outside the EU/EEA, Visma Software ensures legal grounds for international transfers on your behalf by using EU standard contractual clauses (EU SCC).

For more information about subcontractors for Visma's products and services, please visit the Visma Trust Center.

You can always request an overview and more detailed information about Visma's subcontractors.

How to contact Visma Software is found at the bottom of this document.

 

 

How Long Are Your Personal Data Retained?

Visma Software retains your personal data only as long as necessary to fulfill contractual obligations. When we process your personal data on other legal grounds, such as legitimate interest, the information is stored as long as necessary to fulfill the purpose of the processing.

Examples

  • For recruitment, Visma Software deletes personal data such as CVs, applications, and other documents when the recruitment process is completed, usually within a maximum of six months after the application deadline unless otherwise agreed with you.

  • Contact information stored for marketing purposes, including leads or potential customers, will be deleted no later than 24 months after the last recorded activity.

For more information about deletion, contact Visma Software (contact details are in the last section of this document).‍

 

Your Rights

As a data subject, you have the following rights regarding Visma Software’s processing of your personal data:

  • Right to Access: You have the right to request a copy of the personal data we process about you.
  • Right to Rectification: You can request that Visma Software correct any inaccurate personal data about you. If you have an account for a Visma service, this can usually be done under "your account" or "your profile."
  • Right to Erasure: You can request that Visma Software delete your data.
  • Right to Restriction: You can request us to restrict the processing of your personal data.
  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data based on legitimate interest or for direct marketing purposes.

Please note: Exceptions or limitations to the above rights may apply depending on specific circumstances. In such cases, we will provide detailed information about applicable exceptions or limitations and help you exercise your rights as much as possible under applicable laws.

Contact us at info@vismasoftware.se to submit a request.

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Finally, you also have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY) regarding the processing of your personal data.

 

Marketing and Profiling

The Legitimate Interest

When you interact with Visma Software, for example, by visiting Visma Software’s websites, downloading content, participating in webinars, or using Visma Software’s services, Visma Software processes your personal data based on a legitimate interest. One of Visma Software's legitimate interests is processing personal data for direct marketing purposes.

Visma Software uses your personal data to provide relevant content to you through direct marketing on social media platforms, email, websites, or within a Visma service, based on your preferences. The personal data we process includes aggregated data about you, such as IP address, interests (e.g., clicks), username, and device. This is carried out through cookies and is referred to as profiling. Visma Software may also combine this information with details about the customer relationship we may have with your company.

The purpose of profiling is to deliver personalized marketing to you, enhance your user experience of our services and websites, and provide products that our customers are satisfied with. Visma Software’s services are generally used as tools for work-related purposes, and your behavior in these tools says little about your private life. No sensitive data is processed. Therefore, your personal data is handled from a business perspective in a manner we believe does not conflict with your rights and freedoms as an individual.

Visma Software uses email as a tool to communicate marketing content, but only with your consent in accordance with applicable marketing laws (if required). If you have provided your consent, you will always have the option to opt out, as described below or in the marketing email you receive.

Right to Opt-Out of Marketing Communications

You have the right to opt-out of receiving marketing materials from Visma Software and being subject to profiling. You can do this in the following ways:

  • By following the opt-out instructions in the marketing communications.
  • Changing your preferences in your account if you have an account with Visma.
  • Contacting us via email at info@vismasoftware.se.
  • Using the applicable subscription tool.

You can also always opt in or out of cookies on a specific Visma website using our cookie banner

Note

Even if you opt-out of receiving marketing materials, you may still receive administrative information from Visma, such as order confirmations and notifications necessary to manage your account for the service Visma provides to its customers.‍
 

Changes

We encourage you to review Visma Software’s Privacy Policy regularly. If Visma Software makes significant changes to this policy that substantially alter our privacy practices, we may also notify you in other ways, such as by sending an email or posting a notice on the Visma Community or our website before the changes take effect.

The Privacy Policy is reviewed annually, and all changes are approved by the Visma Data Protection Council. Last updated: 2024-12-12.

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Contact Us

Visma Software provides software and services to both public and private entities in the Nordic region. Visma Software's headquarters are located in Stockholm.

All important decisions regarding privacy at Visma are made at the corporate level by the Visma Data Protection Council, under the supervision and leadership of the Data Protection Officer (DPO). The person responsible for processing your personal data can be reached at dpm.vismasoftware@visma.com.

Visma Group and its subsidiaries
Head Office: Karenslyst allé 56, 0277 Oslo, Norway.
Phone: +47 46 40 40 00

We value your feedback. If you have comments or questions about our Privacy Policy, other privacy-related inquiries, or concerns regarding a possible data incident, please send them to info@vismasoftware.se or directly to the Visma company you purchase services from.

We handle questions and complaints confidentially. Our representative will contact you to address any questions or concerns and explain the options available for resolving them. We strive to resolve complaints and inquiries in a fair and appropriate manner.

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